d.velop managed services
Focus on the core processes that make up your business.
That probably doesn’t include an ECM system. Regular servicing, administration and maintenance for a comprehensive ECM system can be time consuming. Wouldn’t it be good to have someone to take care of this for you?
The answer: d.velop managed services
With d.velop managed services, d.velop AG takes over responsibility from your IT team for operating the entire suite of applications in your d.3ecm or d.velop for Microsoft 365 solution, based on a binding service level agreement.
- 10 Incidents 10 files on average are generated daily in the ECM system
- 120 Minutes takes it to to resolve the issue.
- 60 % of working time cannot be used for core processes.
d.velop managed services:
a service package to meet your needs
d.velop managed services includes the operation and proactive management of your d.velop applications by experienced experts at d.velop AG and expands on the Standard Support.
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Basic Service
The basic Service component on which the range of d.velop managed services are built. Optional service packages are also possible with this level of support.
- Incident Management
- Events Management vital sign values (Monitoring)
- Critical Security Patches
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Regular Service
Advanced Support builds on the services included in the Standard Support and includes further optional services that can be added. Perfect when a little more support is required.
- Events Management for Business Processes
- Problem Management
- Service meeting
- Extended Service Level Agreements (SLA)
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Full Service
The Premium Support package is a complete service for your ECM system, enabling you to devote you full attention to your core processes.
- Managed Services Hotline
- Service Delivery Manager
- Key-User Support
Do you have any questions?
Do you have any questions regarding d.velop managed services or any other topic? Or would you like to arrange an appointment for a demo?